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Quality Assurance Program

Quality Assurance Program

Research America’s incorporates our Quality Assurance program throughout the entire research process to make sure that the data that we collect for your organization reflects the answers only of your targeted respondents, and that it is genuine and reliable.

We apply the most extensive quality control and assurance checks throughout our standard operating procedures to assure our clients of the reliability of our results. We strictly comply with National Committee Quality Assurance (NCQA) guidelines for medical surveys (a higher level than financial quality assurance standards), and apply those standards in our multi-step approach to Quality Assurance. We deploy quality, logic and plausibility checks at every step of the research process, managed by your central project manager. She or he works jointly with all members of the research team to deliver reliable, informative, actionable data for your organization.

Questionnaire Quality

Project Review

Research America team members involved with your project meet to assign tasks and set goals ensuring that everyone working on the project fully understands the project details and assigned responsibilities for your study. We review all quota information, sample specifications, questions, answers, logic, and instructions during this final review before your study is programmed into our systems.

Often, team members notice potential threats or risks to the project, and the Quality Assurance Team applies focuses attention and scrutiny in these critical areas.

Survey Program Review

Once Research America received approval for your questionnaire, our programming team works to implement your survey in our software platform. Quality Assurance team members evaluate the programs accuracy including testing the following areas:

Project Pre-Test

Research America frequently conducts test surveys to evaluate the questionnaire’s logic. Quality Assurance cross-tabulation and evaluates the correctness of:

Coding Quality Assurance

Cross-tabulations are checked for correctness by Quality Assurance for the following once survey data is tabulated:

Report and Presentation Review

We check to ensure that the information that we present to you is meets our high standards, paying attention to all details:

Review of Internal Standards and Training Manuals

Quality Assurance Leadership ensures that Research America’s internal standards and training manuals are up to date. The department reviews these documents for the following:

Research America’s Quality Assurance Team leaders strive to play their role in ensuring that your data is accurate and insightful. Working together, Research America’s consultants will guide your study to ensure that every question we ask your respondents elicits meaningful responses.

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